Terms & Conditions

ORDERS

Del Duca works with DHL to deliver our products all around the world. You can now shop our site and see your complete order total, including shipping costs, when you check out. Once you submit your order, the total includes shipping and the total cost of items purchased.

We would like to clarify that product prices on our website are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to.
Payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we have excluded these charges from all invoices issued from our website. International shipping is calculated based on a number of factors including the shipping method, the volumetric weight of the items purchased and the destination of the package.

Once your order has been dispatched, you will receive a confirmation email containing details of your order as well as a tracking number to monitor its progress. At any time during delivery, we will be your point of reference, ready to respond to your concerns and offer you support throughout the procedure. Do not hesitate to contact us at eshop@ddelduca.com sarahsbag.com . 

 

SHIPPING

Our delivery time starts from the moment an order is confirm and includes a 48-hour period where your items will be processed and dispatched from our warehouse. Please note this can take longer during non-working days, when it may take up to 72 hours for shipments to be dispatched. 
In case there is a delay of more than 48 hours in getting the product ready for shipping, you will be notified by email. 

PAYMENT 

If you are having any trouble proceeding with payment please contact customercare@delduca.com

 

EXCHANGES

We only replace items that are received or damaged. If you need to make an exchange, sen us an email at customerservice@delduca.com

The exchange shipment cost and custom duties (back and forth) are the responsibility of the customer. You need to mention which product you would like to exchange the purchased item with. The cost difference between the product previously bought and the new one chosen will either be refunded (if the new item selected is less expensive) or charged to the buyer (if the new item selected is more expensive). 

 
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